Tiffany Fletcher is the Senior Vice President of Compliance for VRM Mortgage Services. In this role, she is responsible for mitigating financial, operational, and reputational risks to VRM and its clients. Ms. Fletcher oversees compliance, quality assurance, internal audit, and vendor management to ensure the company adheres to all applicable regulations, policies, and procedures while maintaining the highest levels of operational throughput.
Ms. Fletcher has developed a unique talent for balancing operational efficiencies with the highest levels of production and quality while ensuring that risks are properly assessed and addressed. An industry visionary, her understanding of the regulatory environment and her operational expertise enable Ms. Fletcher to identify potential compliance issues before they develop, and the skill to develop processes and systems to help ensure the timely resolution and remediation of the most complex compliance challenges.
Prior to joining VRM, Ms. Fletcher served as Senior Vice President of Operations for Bank of America. Previously, Ms. Fletcher was Vice-President of REO Sales for Fannie Mae, where she spent almost 15 years in various leadership roles. Ms. Fletcher brings more than 20 years of mortgage industry experience to the company ranging from originations/underwriting to sales, operations management, and servicing.
Ms. Fletcher received her Bachelor’s Business Administration degree in Marketing from the University of Houston in Houston, TX, her Master of Business Administration in Management from Amberton University in Dallas, and her Juris Doctor from Texas A&M University School of Law in Ft. Worth, TX.