Employee Recognition

At VRM Mortgage Services, our greatest strength lies in our exceptional team. Each and every day, our dedicated employees make it their mission to drive success for our clients and for our company. It is because of their innovation, commitment, and hard work that we continue to thrive. This page is dedicated to recognizing the remarkable achievements and contributions of our valued employees. From groundbreaking milestones to small acts that make a big impact, we take pride in celebrating these accomplishments, as they reflect the collaborative spirit and unwavering dedication that makes VRM Mortgage Services an industry leader. Join us as we honor the stars of our team, whose brilliance shines brightly, making us who we are today.

2024 Employee of the Year

Carol Wilfred

Since joining our team, Carol has made a tremendous impact by leading the development and launch of over 20 Preservation products within the VRMS system. Her ability to navigate complex systems, craft effective reconciliation strategies, and streamline processes has significantly improved our operational efficiency and client support.

Carol’s dedication, attention to detail, and innovative mindset have raised the bar for product development across the organization. She quickly immersed herself in understanding our FMS and AMS systems and delivered solutions that meet the highest standards of excellence.

She exemplifies VRM’s core values—innovation, collaboration, and excellence—and her work has laid a strong foundation for future growth. Carol’s contributions are not only impressive but truly inspiring.

Congratulations, Carol, on this well-deserved recognition. We’re proud to have you on our team!

We are proud to honor Marcia Coleman as our 2024 Manager of the Year for her exceptional leadership, reliability, and unwavering dedication. Throughout the year, Marcia has gone above and beyond in her role as Facilities Manager—most notably overseeing the successful consolidation of our office space from two floors to one. From inventorying and reallocating excess furniture and supplies to coordinating move logistics and ensuring minimal disruption to operations, Marcia led the transition with professionalism and precision.

Her strong relationships with our building landlord and vendors have been essential to our continued operational success. Even during the unexpected water heater failure over the 2023 holiday season, Marcia stepped in without hesitation, sacrificing personal time to manage the emergency response, coordinate damage control efforts, and assist with the insurance process.

Marcia exemplifies teamwork, professionalism, and attention to detail in every task. Her calm, can-do attitude and consistent follow-through have made her a trusted and invaluable member of the VRM team. Congratulations, Marcia – your commitment inspires us all!

2024 Manager of the Year

Marcia Coleman

Employee Spotlight

Brandie White

We’re proud to celebrate Brandie White as VRM Mortgage Services’ Employee of the Month!

As a Property Preservation Specialist, Brandie has been an essential member of the Property Preservation Department for the past five years. She plays a key role in ensuring task completion by our vendors—validating estimates, reviewing invoices, and confirming the successful execution of work to keep assets moving through the pipeline efficiently. Her dedication, attention to detail, and consistent communication make her a vital part of the team.

Brandie values the sense of family and support that defines the VRM culture. She appreciates the way departments, managers, and leadership foster a spirit of camaraderie within the company—and how that same care extends outward through our veteran initiatives, Seeds of Hope, and community outreach efforts.

Outside of work, Brandie is a gifted artist who enjoys singing, photography, and various forms of visual art including graphic design, drawing, and painting.

Congratulations, Brandie, on this well-deserved recognition! Your contributions and passion are truly appreciated.

2024 Employee Spotlight

Chris Potthast

James Owen

VRM Mortgage Services is Looking for Vendors to Join Our Network!

VRM Mortgage Services is a property preservation servicing company that is currently seeking property preservation contractors to service and manage bank-owned properties through all phases of the foreclosure process.