Get to know us.
We’re listeners, innovators, and doers. Collectively, the leadership team at VRM Mortgage Services bring decades of experience and are the driving force that guides growth and change to impact our customers, partners, and communities. Our team is focused on delivering tangible solutions to the employees and customers we serve.
Micole Booker is a seasoned leader in the default servicing industry with over a decade of experience. Micole’s career began with Wolverine Real Estate Services, Inc., a national preservation provider. She has since held significant roles with industry giants such as Rocket Mortgage (formerly Quicken Loans) and most currently Flagstar Bank.
Micole’s expertise spans a wide array of areas including property preservation, eviction, single-family servicing, attorney/vendor management, property registration/compliance, auction, post-title, default hazard claims, and investor claims. A passionate advocate for team development and service-focused leadership, she is dedicated to fostering growth within her teams.
Originally from Michigan, she relocated to Arizona in May 2021, Micole is a mother of three. Her interests outside of work include traveling, visiting museums, and painting.
Steven Roark is Vice President of Portfolio Servicing Oversight Reporting at VRM Mortgage Services. With over 20 years of experience in default management, servicing, and vendor management, Steven has held leadership roles at loanDepot, McCalla Raymer, LLC, and Fannie Mae. A former U.S. Army servicemember with 12 years of military experience, he is a proven leader in driving revenue generation, risk reduction, and operational improvements. Steven holds a B.A. in International Relations and Economics from the University of Maryland and is PMP certified.
Jane Larkin serves as Vice President of Strategic Initiatives at VRM Mortgage Services, bringing over 20 years of experience in the mortgage and real estate industries. Winner of the 2023 Women in Housing, Corporate Social Responsibility Award at Five Star Conference, her career includes key leadership roles at Colonial Savings and American Home Mortgage Servicing, Inc. Jane’s expertise spans mortgage banking, loan servicing, default management, and real estate operations. She has a proven track record in developing strategic initiatives, managing high-risk portfolios, and ensuring regulatory compliance. With her comprehensive industry knowledge and leadership skills, Jane drives strategic growth and innovation at VRM Mortgage Services.
Brad Blancett serves as the Vice President of Client Operations at VRM Mortgage Services, where he is responsible for onboarding and supporting their largest client, the Department of Veterans Affairs. With over 15 years at VRM, Blancett has transitioned from tactical asset management to influencing policy for the 700,000+ assets managed in the default servicing space. His tenure includes implementing capacity modeling to ensure resource efficiencies and meeting client requirements effectively.
Before joining VRM, Blancett owned and operated The Blancett Group in the Dallas/Fort Worth area. His success was built on principles of right-pricing, exceptional customer service, and strategic business development.
Leigh Gibson serves as Vice President of Strategic Initiatives at VRM Mortgage Services, bringing 30 years of experience in emerging product and solution development. Since joining VRM in 2011, she has been instrumental in driving process improvement and expanding service channels across the financial services industry. Gibson holds a Masters in Computer Science, an MBA, and multiple certifications including Program Management Professional (PMP), Six Sigma Master Black Belt, and Kaizen Master, applying this expertise to develop scalable solutions for long-term market impact.
Adrian Terry is the Vice President of Strategic Initiatives at VRM Mortgage Services, bringing over 20 years of experience in enterprise strategy, operational excellence and large-scale transformation across Fortune 500 organizations. His background includes senior roles at JPMorgan Chase and GM Financial, where he led operating model redesigns, Lean Portfolio Management and major process improvement initiatives.
Caleb Johnson is the Vice President of Information Technology at VRM Mortgage Services, bringing over a decade of experience leading high-performing software development teams across healthcare, finance, and mortgage industries. With a strong foundation in cloud architecture, Agile methodologies, and full-stack development, Caleb has successfully overseen multimillion-dollar tech initiatives that drive operational efficiency and innovation. Prior to joining VRM, he held leadership roles at UnitedHealth Group, Loan Depot, and the Federal Home Loan Bank. He holds a B.S. in Business Computer Information Systems from the University of North Texas and is certified in Microsoft Azure Fundamentals.
Dawn’s legal background encompasses senior management positions at global institutions, such as Princess Cruise Lines, Ltd. (RIHC), Charter One Bank, and Nordstrom, Inc. At PCV as Registered In-House Counsel, she is responsible for oversight and leadership of all legal aspects of the business, including corporate affairs, strategic corporate initiatives, mergers, acquisitions, and other complex transactions involving litigation, privacy governance, and board activities.
Dr. Phyllis Wright serves as Senior Vice President Strategic Human Resources at VRM Mortgage Services, leading all HR functions and supporting VRMU’s educational initiatives. With over 25 years of experience in human resources and organizational development, she holds a Ph.D. in Leadership Studies from Dallas Baptist University, along with degrees from Stephen F. Austin State University, University of Dallas, and the University of Texas Dallas.
Joe Morrow serves as Senior Vice President of Operations at VRM, bringing over 20 years of expertise in real estate operations and development. His extensive experience includes leadership roles at Freddie Mac and Saxon Mortgage, specializing in foreclosures, REO management, and first-time homebuyer programs. Morrow holds a BBA in Finance from Dallas Baptist University and continues to drive operational excellence in the real estate industry.
Keith D. Murray is the Founder and CEO of VRM Mortgage Services as well as PCV Murcor, a comprehensive real estate services firm he established in 1981. With over 30 years of experience and holding a California State Licensed Real Estate Broker license, Murray has collaborated extensively with federal agencies, GSEs, and major private sector institutions. His expertise spans real estate analysis, consultation, and valuation, complemented by prestigious industry designations including MAI, ASA, and IFAS. Murray earned his Bachelor of Science Degree in Business Administration/Finance from California University, Northridge. Under his leadership, both companies have expanded nationwide, offering innovative solutions while maintaining excellence in service delivery. His pioneering work in the industry has established him as a key figure in developing modern mortgage and real estate services.
